Delivery & Returns

Please note all orders are processed Monday - Friday, excluding weekends and bank holidays.

Delivery UK:

We offer the following options for shipping within the UK.

1. Orders over £90 - Free. Please allow 3-5 working days
2. Orders under £90 - £4.95. Please allow 3-5 working days
3. Express orders - £9.99. Please order before 11am and allow 1-2 working days. Orders placed after 11am on a Friday, at the Weekend or on a Bank Holiday will be processed the next working day to arrive the following working day.

Delivery International:

Please note customers are responsible for paying any customs fees, import duties (incl. VAT) and any clearing charges.

International (inc. Ireland, The Channel Islands, & The Isle of Man) - Calculated at checkout with express and standard options available.

** If your required country is not listed, please contact info@finnson.co.uk for a shipping quote.

** Brexit update **

We are finding shipments to the EU and rest of the world is still taking longer than anticipated to arrive. We are asking customers to allow up to 21 days for your shipment to get to you.

Pre-Order Policy:

When a pre-order is placed, we will hold the whole order until all items are in stock and dispatch them together. For UK customers, if you would like the in-stock items dispatched sooner, please contact info@finnson.co.uk who will be happy to arrange this. Orders going to else where in the world we would recommend placing separate orders if you require any of your order earlier than when the pre-order is available.

Returns + Exchanges:

We hope you love your purchase, but if you're not completely satisfied, you have 30 days from receipt to return your item. To start a return, email info@finnson.co.uk with your order number and the reason for return. Items must be unused, in original packaging, and with tags attached, unless faulty.

Once we receive and inspect your return, and it meets our returns policy, we'll issue a refund to your original payment method, excluding shipping costs. Please allow 5–10 working days for the refund to appear.

For returns from the EU or outside the UK, please ensure all customs duties and import fees are paid in advance. If we receive a return where these charges have not been covered, the unpaid fees will be deducted from your refund. If the item is returned to us due to unpaid customs fees, no refund will be issued for the original delivery cost.

We cannot accept returns or exchanges after 30 days, and we’re not responsible for return packages that are lost or stolen in transit. As a small brand committed to keeping prices fair, we’re unable to offer free returns without raising product costs - something we work hard to avoid.

To request an exchange, email info@finnson.co.uk with your order number, the item you wish to return, and the item you’d like instead. If there’s a price difference, we’ll confirm and arrange payment before dispatching your replacement.

Items for exchange must also be returned within 30 days, in original, unused condition, and include a note with your name and order number. Once received and approved, we’ll send your replacement.

Returns and exchanges are at your own cost and risk, so we recommend using a tracked and insured postal service. Items not in resaleable condition may incur a fee or be returned without refund.

Please note: Gift vouchers are non-refundable.

Faulty Goods

All our products are vigorously tested and we hope you love your products as much as we do. All products are covered under a one year warranty from the date of purchase which covers any manufacturing faults but doesn't apply to unreasonable damage or normal wear and tear. Any item deemed to be faulty will be assessed and repaired by our in-house team and all costs covered by Finnsøn, as long as proof of purchase is provided. If we are unable to repair your item we will offer a replacement.

If you believe a product to be faulty or damaged, please contact our customer service team at info@finnson.co.uk with a description and photo of the product concerned.